Return and Refund Policy

At Anna Jewelrys, returns may be requested within 3 days of receiving the order

Return Eligibility

Items are eligible for return only if they are:

• Unworn and unused
• In their original condition
• Returned with the original packaging, tags, and accessories
• Accompanied by the order number or proof of purchase

Return requests submitted after 3 days will not be accepted

Damaged or Defective Items

If an item arrives damaged or defective, please contact us within 3 days and send clear photos or videos showing the issue

The item may be inspected and tested to determine whether the damage resulted from:

• A product or manufacturing defect
• Misuse, improper handling, or damage after delivery

A refund or replacement will only be approved when the inspection confirms that the issue was caused by a product or manufacturing defect

Damage caused by misuse, improper care, accidents, water, perfumes, chemicals, or normal wear is not eligible for a refund or replacement

Return Shipping

For returns involving an unwanted or unsuitable item, the customer is responsible for shipping costs in both directions

When a product is confirmed to have a manufacturing defect or to have arrived damaged, Anna Jewelrys will cover the applicable return shipping costs

Refunds

Once the returned item has been received, inspected, and approved, the refund will be processed within 5 business days

Refunds will be issued through the original payment method whenever possible. Cash-on-delivery refunds may be issued through a bank account or mobile wallet

Processing times may vary depending on the customer’s bank or payment provider

How to Request a Return

Contact us before returning any item and provide:

• Your name
• Order number
• Reason for the return
• Clear photos or videos when reporting damage

Items returned without prior approval may not be accepted

Contact email: info@annajewelrys.com